Frequently Asked Questions
Everything you need to know about Sensibo smart climate solutions.
Which air conditioners are compatible with Sensibo devices?
Sensibo is compatible with any air conditioner or heat pump that uses an infrared remote control. This includes split systems, window units, portable ACs, and central air systems with a remote receiver.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the United States and Europe. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your Sensibo device, you can return it in its original packaging within 30 days of delivery for a full refund.
Do I need a professional to install Sensibo?
No, Sensibo is designed for easy DIY installation. You can set up your device in less than 5 minutes using the Sensibo mobile app and your home Wi-Fi network.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Does Sensibo work with smart home assistants?
Yes, Sensibo fully supports integration with Amazon Alexa, Google Assistant, Apple HomeKit (on supported models), and IFTTT for complete voice and automated control.